Service

• Local - We provide onsite service in the greater Sacramento, Sierra Foothills, Modesto, Stockton, Dixon, and Davis areas.
• Remote - We have two methods of connecting to your computer or network anywhere in the world.
  • The most common method is for you to start a support session by clicking on the "Request Support" link found on the menu bar. With this type of session, you can watch us work and at anytime take back control of your system.
  • The second method is when customers request changes after normal business hours. In these cases, a remote access client is preloaded on the computer and we connect at a time convenient to your business.

• Backup solutions vary by needs and what data or hardware is needed within 0 hrs, 5 hrs, 24 hrs, etc. of a failure. We have some customers that backup local external hard drives, and others that backup over the We can advise with you what is needed and affordable.

• Many small businesses start with one computer and printer, but as they grow they find themselves needing shared files and printers, as well as increased access to email and the Internet. We can design and install a cost effective network that meets your needs, but is scalable – allowing for easy, cost-conscious growth.

• We are an authorized DriveSavers partner. Since 1985, DriveSavers has been recovering data from hard drives and other media that have, mechanically failed, have been physically damaged. How this program works:
  • No charge to examine the drive to see if data is recoverable - a $200 savings.
  • 10% discount off the cost of recovery service.
  • No return shipping if the data is unrecoverable.

• Just like backup solutions, one size does not fit all. When you connect to the Internet, you should have security measures in place to protect your business and customer information from external threats or even internal ones.
• We will meet with you and discuss your security concerns and provide you with options and the costs for those options.

• Most name-brand computers have a service life of 3-5 years. If your equipment is in a dusty location, we can give advice on how to take preventive measure to ensure well-functioning hardware.
• We recommend that you purchase name brand systems with at least 1 year on-site warrantee support desktops and 3 year on-site warrantee support for laptops.
• If you have an out of warrantee hardware failure, we can do the repair for you and in some cases talk you through it over the phone ( YES … it has been done successfully! )

• We have years of experience testing and recommending software to small business and Fortune 500 companies
• This is one of the services we enjoy  most, as we get the opportunity to understand your software needs and recommending a solution that fits your budget.

• Our customers often ask if we can help them pick a system that meets their business needs. We are happy to answer your questions and point you in the right direction. Here are a few, simple guidelines to consider :
  • Purchase a system with XP Professional (not XP Home Edition).
  • Purchase a name brand system. We prefer Dell based on our experience with other products
  • Get at least 1 year on-site warrantee support for all desktops and 3 year on-site warrantee support for laptops
  • Stay away from generic, discount computers or a local vendor that offers “custom” built computers. Even though these may be bargain priced, your long term costs and headaches will out-weigh the cost of a name brand purchase

• We offer this service because some web designers are great in creating the website but become bored with occasional maintenance.
• We can maintain your website, listing new services, personnel, etc.