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Valley IT Support
Meet Us |
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Owen is an innovative, problem solving and
customer focused IT support professional with over 25 years in the
Information Technology, Environmental and Petroleum industries. Major
strengths include understanding customer needs, applying the correct
technology, and improvising solutions to fit needs.
Owen worked as a Lead Systems Support Engineer at E*TRADE Financial for
over 7 years during the “dot com boom”. During this time, some of the
items he was responsible for:
- Remote support for all offices west of
the Mississippi river.
- Evaluating hardware and setting desktop
standards world wide.
- Tested all new software for
compatibility with existing software and hardware.
- Deploy Cisco VPN for 1400 users world
wide saving $189,000 per month.
- Owen excels at providing IT solutions
to companies and their customers.
“My approach to IT support is to first
determine how the user interfaces with the technology, and then identify
what systems or processes can be improved to streamline their efforts.”
Below are some of the comments that Owen has received from satisfied
customers:
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“Owen was a life saver. Whenever we needed help with our
systems and applications he was always there. It didn't
matter if we were in the office or away on a business trip.
He was always reachable for he knew how important and time
sensitive it was for us to be able to access our work. His
work ethics and knowledge is unbeatable. He was a great
asset to our team as well as to the company.” – Antoinette
C. September 2006
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“Owen has an awesome work ethic. He believes in looking
at projects from the users' point of view, ensuring that the
result is satisfactory to all.” - Bob R. September 2006“
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“Owen is very helpful, we worked in the same office for a
year and a half and even when I was in a different location,
Owen was able to help me out remotely and teach me how to
help myself as well.” - Tina R. August 2006
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Ev is a customer-focused, analytical, hands-on IT support professional. With over 13 years of experience, his major strengths include managing projects to timely, cost effective completion, creating and maintaining vendor relationships, and resolving desktop related issues.
Prior to joining Valley IT Support, Ev worked at E*TRADE Financial for over 7 years and managed a staff of 45
technicians world wide. Some of his duties included:
- Migrated 1,000 desktop operating systems and upgrading necessary hardware for Y2K compliance.
- Engineered standard desktop hardware and software configurations for the enterprise, resulting in improved productivity and establishing hardware / software baselines.
- Established service level agreements with local support teams, managing customer expectations and creating consistent support levels.
Below are some of the comments that Ev has received from satisfied customers:
- “Ev has a wonderful soothing effect on any crisis situation. Once he is involved, we all know that satisfactory resolution is soon to come.” Dan T. May 2006
- “Ev has great project management skills. I always enjoy working with him on any project” Audrey C.
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Se habla español |
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Nicolas has over 15 years of
experience in the IT industry. Nicolas graduated from the University of
California San Diego with a BS in Cognitive Science (computer modeling
of human cognition, or AI). His career started with one-on-one, remote
telephone support at MicroTac Software. Nicolas was recognized for
patience and commitment to resolving application issues.
Nicolas worked at E*TRADE Financial for 10 years and most recently
served as a Senior Systems Engineer, supporting an Exchange messaging system hosting 10,000
mailboxes for 5,000 users, on 15 servers all spread globally. Nicolas
was singly responsible for upgrading the company’s corporate messaging
system from Exchange 5.5 to Exchange 2003. Nicolas has extensive
experience leading projects involving Windows 2000, 2003 servers and
Active Directory management.
Below are some of the comments that
Nicolas has received from satisfied customers:
- "I worked with Nicolas on a number of
projects at E*TRADE. I can attest to Nicolas’ expertise as a technical engineer,
and he's the best I've worked with on project
sizing. As a technical engineer, I could always rely on his
estimates. Nicolas is absolutely the person you want in a crisis.
Plus, he's creative, high-energy and a pleasure to work with." -
Alen H., April 2006
- "Nicolas is a very capable and
knowledgeable Windows Engineer. He was personally responsible for
our email platform design and maintenance and during his watch, the
email was trouble free with good performance and so little downtime.
I can't remember any significant events over the last six years.
Nicolas is a patient, personable team player and is always ready to
help when called upon. He would be a valuable asset in any capacity.
I highly recommend him." - Richard B., October 2006
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Se habla español |
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